Customer Policy
Terms and Conditions
The terms and conditions set forth herein constitute a legal agreement between the User of this Site (“User”), and DFM USA , including Kaller nordic Trade AB (DBA DryFireMag Europe) If you do not agree to these terms, you do not have permission to use this Site. DFM USA may at any time revise these terms of use by updating this page. By using this Site, you agree to be bound by any such revisions and should periodically visit this page to determine the then current terms of use to which you are bound.
U.S. Copyright laws, trademark laws and certain international treaties protect the materials provided on this Site. DFM USA makes no representation that the materials accessed on this Site are appropriate for all Users or that the items being shown or described herein are available or legal to own or operate in all locations. Users who choose to access this Site are the sole parties responsible for compliance with applicable local laws. Any claim relating to the use of the Site and the materials contained herein are governed by the laws of the DFM USA LOCATION
UNDER NO CIRCUMSTANCE, INCLUDING, BUT NOT LIMITED TO NEGLIGENCE, SHALL DFM USA BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, FAILURE TO USE, OR INABILITY TO USE THE MATERIALS LOCATED ON THIS SITE.
DFM USA tries to provide the User with the most accurate and up-to-date product information available. DFM , however, reserves the right to make adjustments and corrections to the information supplied due to errors, changing market conditions, and product discontinuance, as well as typographical and photographic errors in advertisements and product descriptions. Nor is any of the information supplied, including photographs and text, intended to describe firearm safety or approved law enforcement or military techniques in the use of firearms. All information obtained by the User from this Site is strictly to be used at the sole risk of the User.
INFORMATION TRANSMITTED TO DFM Any information or idea that the User transmits to or posts by eMail to DFM by any means will be treated as being non-confidential and non-proprietary, and may be disseminated and used by DFM for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing new DFM products. The User is prohibited by law from posting to or transmitting to this Site any unlawful, threatening, libelous, defamatory, obscene, or inflammatory material that could give rise to any civil or criminal liability under the law. Notwithstanding the above, all personal data supplied to DFM shall be handled in accordance with DFM privacy policy described herein.
PRIVACY POLICY
As part of your visit to this Site you may be asked to provide information that will enable DFM to enhance your visit or that may allow DFM to follow up with you following your visit. As part of gathering this information, DFM may ask you for your name, email address, phone number, address, type of business, and customer preferences, as well as other personal and financial information. The information that you supply to DFM will be kept confidential and used for purposes of customer support and completing your purchase. Personal information including your name, address, email address and telephone number, your order, and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. This information, however, may be provided pursuant to subpoena or by process of law to government agencies investigating criminal or potentially criminal activities, including export violations. This information may also be used by DFM , its successors and assigns to keep you advised of new products, product modifications and to supply you with other information concerning the use of DFM products. We may also use this information to inform you about other types of products offered by our customers that may appeal to your interest in firearms, shooting sports and recreational equipment. In the event you decide that you do not want to receive any additional future email, facsimile or written communications from DFM, you may request that your name be removed from DFM’s marketing database by contacting Kaller Nordic Trade at +46(0)723007774 or info@dryfiremag.eu.
General Note :
DFM’s laser Products ( Powered by Laser Ammo) are classified as: class 1, 635 nm, Output lower then 1 mW, Eye safe laser. The product subjects to the American standard of ANSI Z136.1 – Safe Use of Lasers and the EU requirements as arising from EN-60825-1 standard. Please note that in some cases different countries applie different regulations in concerns to the protection and danger arising from the use of ionizing radiation products such as laser pointers etc.
It is the client sole responsibility to know and confirm the possibility to import, use or resale such products in his country as reflects from its country regulation.
DFM USA Inc or Kaller Nordic trade AB will not bear any type of responsibility or finanical damage in case the parcel will be stopped by customs authorities for any reasons.
For more technical information about laser Ammo product and
information about different countries regulations can be found in the link : http://www.herca.org/members.asp?p=5
Product Returns and Support Guide
If you’ve received a damaged or incorrect product, or if you’d like to return an item, please follow the instructions below. For any questions about the return process, feel free to contact us at info@dryfiremag.eu, via chat, or by phone.
Damaged or Incorrect Products
Before returning any items, please email us at info@dryfiremag.eu to obtain a claim number. It is essential to contact us first, as we will guide you through the next steps. Items should not be returned without prior communication.
Return Policy
You have the right to return unused products within 14 days of receipt for any reason. Please note:
- Return shipping costs are your responsibility.
- Products must be unopened and unused.
- Use the original packaging when returning the item.
The return address is provided below:
KALLER NORDIC TRADING AB
Skogsvallsvägen 7
74335, Storvreta, Sweden
Tel +46(0)184951115
How to Return a Product
- Contact us at info@dryfiremag.eu before sending your item.
- Receive a claim number from our team.
- Complete the form on the back of this card and include it in your package.
- Ensure the items are well-packaged to prevent damage during transit.
- Send your package via a trackable shipping service to the address on the back of this card.
- If shipping from outside the EU, clearly label the parcel as a “Return with no value.”
Purchaser and End User Declaration
Addendum to the DryFireMag Europe Terms and Conditions
Download the full Purchaser and End User Declaration (PDF)
Contracting entity. Kaller Nordic Trading AB, organisation number 559092-4055, trading as DryFireMag Europe (“KNT”, “DryFireMag Europe”, “we”, “us” or “our”).
Application. This Declaration applies to every person or organisation purchasing products from DryFireMag Europe, including consumers, businesses, public authorities, training providers, instructors, institutions and resellers (each a “Purchaser”). It forms part of the DryFireMag Europe Terms and Conditions. By placing an order through the website, selecting the required acceptance checkbox and submitting the order, the Purchaser confirms that the statements and undertakings below are accurate and binding.
Purchases for another user. Where the Purchaser is not the final user, the Purchaser must identify the intended end user, communicate the applicable restrictions to that end user and take reasonable steps to ensure that the products are used and transferred in accordance with this Declaration.
Purchaser undertakings
1 Identity of the purchaser and end user
The Purchaser will provide accurate and complete identification and contact information. Where the products are acquired for another person or organisation, the Purchaser will identify the intended final customer or end user and retain sufficient information to support appropriate customer and transaction checks.
2 Final destination
The Purchaser will provide the true final delivery destination and will not knowingly route an order through an intermediary, freight forwarder or alternative address for the purpose of concealing the final destination or end user.
3 Lawful intended use
The products will be acquired, used, marketed and, where applicable, supplied only for lawful, non-lethal training, simulation, education or skills-development purposes and in accordance with the product instructions.
4 No unauthorised export or transfer
The Purchaser will not export, re-export, resell, provide, lend or otherwise transfer the products outside an approved territory or to an unapproved party without all authorisations required by applicable law and, where applicable, the prior written approval of KNT.
5 No prohibited or sanctioned parties
The Purchaser will not acquire, use or supply the products for the benefit of a sanctioned person, prohibited organisation, blacklisted or restricted destination, or any other party or transaction prohibited by applicable law or KNT policy. The Purchaser must comply with the destination and end-user restrictions in Schedule 1.
6 Local legal and regulatory requirements
The Purchaser is responsible for confirming and complying with all laws, import requirements, registrations, permits, licences, customs rules and other regulatory obligations applicable to the purchase, possession, use, delivery, resale, export or transfer of the products in the relevant jurisdiction.
Compliance information and cooperation
The Purchaser must promptly provide accurate information reasonably requested by KNT to verify the identity of the Purchaser or end user, the intended use, the destination or the lawfulness of a transaction. Any personal data collected for these purposes will be handled in accordance with the DryFireMag Europe Privacy Policy and applicable data-protection law.
Schedule 1 Blacklisted destinations and restricted transactions
1. Prohibited destinations. As a matter of KNT policy, the Purchaser must not sell, deliver, export, re-export, transfer, make available or permit the use of products in, to, through or for the benefit of any of the following countries or territories. KNT will not accept or fulfil orders involving these destinations:
- Afghanistan
- Belarus
- Cuba
- Iran
- North Korea (Democratic People’s Republic of Korea)
- Russia
- Syria
- Crimea and Sevastopol
- Non-government-controlled areas of the Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine
2. Dynamic extension of the blacklist. The prohibition also applies automatically to any country, territory, region, person, organisation, entity, vessel or transaction that is subject, at the time of the order, shipment or transfer, to a comprehensive embargo, asset freeze, prohibition on making funds or economic resources available, or other restriction that prevents the transaction under applicable European Union, United Nations or Swedish law. Where relevant to the products or transaction, it also includes applicable United States export-control, sanctions and re-export restrictions and restrictions imposed by the manufacturer or supplier. The current official rules prevail over the examples listed above.
3. Restricted destinations and enhanced review. Any destination, end user or transaction subject to targeted sanctions, an arms embargo, sectoral restrictions, heightened diversion risk or licensing requirements is restricted and must not proceed without KNT’s prior written approval. KNT may require identification documents, an end-user certificate, an import permit, proof of intended use, ownership and control information, or other supporting evidence before approving the transaction.
4. Prohibited parties and conduct. The prohibition applies regardless of destination where the Purchaser, payer, consignee, intermediary, beneficial owner, end user or any other party is listed or owned or controlled by a listed party under an applicable sanctions regime. The Purchaser must not use third parties, false information, split orders, alternative payment routes, freight forwarders or transshipment points to evade screening, licensing, destination or end-use controls.
5. Professional and government end users. Orders intended for military, law-enforcement, intelligence, correctional, customs, border-control, private-security, firearms-training or firearms-dealer end users may be subject to enhanced due diligence and must be disclosed accurately. Such an order may not be placed or fulfilled where prohibited by law and may be held pending KNT approval and any required authorisation or end-user documentation.
Refusal suspension and cancellation
To the extent permitted by applicable law, KNT may request additional information, delay shipment, refuse or cancel an order, suspend an account or decline further supply where information is incomplete or inconsistent, or where KNT reasonably believes that the transaction or intended use may breach this Declaration, applicable law, sanctions, export-control requirements or KNT policy. This is without prejudice to any other rights or remedies available under the Terms and Conditions or applicable law.
Accuracy and continuing obligation
The Purchaser confirms that all information supplied in connection with the order is true, complete and not misleading. The Purchaser must notify KNT without undue delay if the intended end user, use or destination changes before delivery or any subsequent transfer. If this Declaration conflicts with another provision of the Terms and Conditions, this Declaration prevails only in relation to end-use, destination, transfer, sanctions and regulatory-compliance matters.
Good faith reliance and purchaser responsibility
KNT conducts such checks as it considers reasonable and acts in good faith on the basis of the information and documents provided by the Purchaser and any other parties involved in the transaction. The Purchaser remains responsible for ensuring that every statement, representation and document supplied in connection with the order is truthful, accurate, complete, current and not misleading. Any screening, enquiry, acknowledgement, approval or fulfilment of an order by KNT does not relieve the Purchaser of that responsibility. To the extent permitted by applicable law, the Purchaser is responsible for the consequences of any false, inaccurate, incomplete, outdated or misleading declaration or omission.
Acceptance
Before an order can be submitted through the DryFireMag Europe website, the Purchaser must actively select the acceptance checkbox displayed during checkout. The checkbox must not be pre-selected. By selecting it and submitting the order, the Purchaser confirms that it has read and understood this Declaration and the DryFireMag Europe Terms and Conditions and agrees to be legally bound by them. The electronic acceptance forms part of the order record.
I confirm that I have read and accept the DryFireMag Europe Terms and Conditions and the Purchaser and End User Declaration, including the end-use, destination, sanctions and transfer restrictions.